Due to high order volume, our current order lead time is 14-21 working days.

FAQs

How long will my order take?
 
All of our pieces are made to order so we ask that you allow for two weeks production time. Some pieces take a little longer to complete than others, but we will get them out the door as soon as possible.
If you need your special piece in a hurry, send us a quick message to check production times and we will help if we can. 
 
 
How do I hang my new piece?
 
We recommend 3M hooks to hang our wall hangers, and 3M hanging strips for our wall art items which gives an invisible styled mount.
Be sure you read and apply to their instructions for safe removal at a later date.
On that note, our wall hangers can come without the cotton rope and holes at your request, just pop your request in the order notes at the checkout! 
 
 
Can I customize my order further?
 
Sometimes we have something super special in mind that perhaps holds a little more sentiment for us, be it the perfect colour or a specific font.
Send us a message - we love to help! But, we are also not afraid to say no if we don't believe we will do it justice, and this is when we might suggest another option for you. 
 
 
I have a question not listed here?
 
Send us a message in the box below or you can email us at hello@axeandarbor.co.nz